There has been a recent uptick in ATM attacks across the United States, particularly in multiple Western states. In many of these attacks, criminals have utilized never before seen ATM skimming devices and new methods.
Our strategy extends beyond traditional surveillance, incorporating real-time monitoring, intelligent analytics, and proactive threat detection. Our approach is based on a layered security strategy that addresses various vulnerabilities, including:
Strengthen your ATM security with our expert insights! Get the complete Multi-Layered Security Defense Strategy by downloading our ATM Terminal Security Whitepaper, or watch our video to learn how to protect against Man-in-the-Middle attacks, Jackpotting, and Deep Insert Skimming and more.
CSG's Terminal Security suite tackles ATM and ITM security challenges by utilizing advanced tools below:
This integrated approach merges AI surveillance, transaction validation, and screen recording for a comprehensive defense against physical and digital risks. With real-time monitoring and proactive threat detection, CSG proactively safeguards against security breaches, ensuring terminal security and aiding in dispute resolution. This strategy underscores CSG's commitment to providing a secure, intelligent, and adaptable security ecosystem, positioning it as a pivotal solution for contemporary financial institutions facing diverse threats.
This video showcases the comprehensive security coverage provided by CSG's Terminal Security suite in action. Witness the seamless integration of ATM screen recording, strategic surveillance from overhead and PikoEDGE ATM cameras, alongside a focused view from a cash dispensing camera, all working in concert to deliver unparalleled protection and insight.
What types of ATM/ITM security threats does your solution protect against?
Our system is designed to defend against a broad spectrum of threats—including digital attacks like malware, zero‑day vulnerabilities, and man‑in‑the‑middle exploits, as well as physical attacks such as skimming, cash harvesting, hard drive theft, and even explosive or forceful entry attempts. The solution employs a layered approach that combines both logical and physical security measures to cover all potential vulnerabilities.
How does your unified security solution work?
The solution integrates real‑time monitoring, intelligent analytics, and proactive threat detection. It leverages advanced tools to continuously surveil your ATM/ITM systems, detect suspicious activity, and enforce critical security measures such as patch management, encryption, and secure communications—all from a unified platform.
What logical security features are included?
Key logical security measures include automated patch management to keep software up to date, hard drive encryption to protect stored data, and secure communication protocols (such as TLS 1.2) to protect ATM-to-host interactions. Additional safeguards like network port security, MAC address binding, USB locking, and endpoint security help ensure that only authorized access is allowed.
What physical security measures are integrated into the solution?
On the physical side, our approach includes anti‑theft barricades, alarm systems, heat and vibration sensors, and smart camera modules. These devices work together to detect physical tampering—whether someone is installing unauthorized devices or attempting to manipulate machine components—and trigger immediate alerts.
How do you address new and evolving ATM fraud techniques?
The system features proactive threat detection and continuous real‑time monitoring through a dedicated Network Operations Center. This enables us to rapidly apply automated patches, update security protocols, and adjust surveillance parameters to defend against emerging fraud tactics and innovative attack methods.
What role does the Cook Command Center play in your services?
The Cook Command Center is a secure, centralized web interface that allows you to monitor the status of your entire ATM/ITM fleet from any device, at any time. It offers real‑time alerts, remote service requests, and acts as the central hub for managing your security operations, ensuring maximum uptime and rapid incident response.
Can your system integrate with existing ATM infrastructure?
Yes, the security solution is designed to complement and integrate with your current ATM hardware and software. With features such as remote patch management and seamless integration with existing networks and cameras, it enhances your current setup without requiring a complete overhaul.
What support services do you offer?
We provide comprehensive support, including 24/7 monitoring through a dedicated Network Operations Center. In addition to proactive threat detection, customers benefit from remote support, timely updates, and a full range of professional services to address both one-time audits and ongoing security needs.
How can I learn more or request a demo?
For more detailed information, you can download the ATM Terminal Security Whitepaper or watch our demo video available on the website. Additionally, you can schedule an introductory meeting or demo through our contact form, and one of our experts will reach out to you.
Who typically benefits from your ATM/ITM security solutions?
Our solutions are tailored for financial institutions such as banks, credit unions, and other entities managing ATM or ITM networks. If you are seeking a comprehensive, integrated security system that addresses both physical and digital threats, our solution is designed to safeguard your assets and enhance overall operational security.