Cook Command Center

Cook Solutions Group

Cook Command Center: Your Managed Services Dashboard

M-Elevate Operations with Cook Command Center

M-The Cook Command Center is designed as a one-stop solution for organizations looking to streamline their operations, enhance visibility, and optimize hardware management across locations. This centralized platform consolidates ticketing, hardware status monitoring, service requests, and comprehensive reporting in a single interface. By providing a clear view of ATM/ITM equipment, transactional insights, case management, and advanced dashboards, the Command Center empowers businesses to make informed, timely decisions.

If you already have a CCC account, login here.

Elevate Operations with Cook Command Center

The Cook Command Center is designed as a one-stop solution for organizations looking to streamline their operations, enhance visibility, and optimize hardware management across locations. This centralized platform consolidates ticketing, hardware status monitoring, service requests, and comprehensive reporting in a single interface. By providing a clear view of ATM/ITM equipment, transactional insights, case management, and advanced dashboards, the Command Center empowers businesses to make informed, timely decisions.

If you already have a CCC account, login here.

Schedule an Intro

Key Features and Benefits:

1. Comprehensive Ticket Management

Real-Time Ticketing Status: Easily view and track the status of service tickets, from creation to resolution.‍
Instant Notifications: Stay updated on new tickets, escalations, and outages with customizable alerts.

2. Hardware and Equipment Status Monitoring

Up-to-Date Equipment Insights: Access real-time status updates for ATM / ITM hardware across locations.‍
Transaction & Analytical Data: View ATM / ITM transactional data to uncover trends and detect anomalies.

3. Security Plus Dashboard

Threat Reports: Monitor potential security risks.‍
Device Quarantined: Identify and manage quarantined devices.‍
Events Cleared and Memory Protections: Access detailed logs and protection reports.‍
Downloadable Reports: Export reports for internal use or compliance purposes.

4. Reports and Dashboards

The Command Center offers a robust suite of reports and dashboards to provide insights into operations, security, and maintenance:

PikoVERIFY Tickets: Monitor and review verified alarm events.
Active Users: Track user engagement and system usage.
Equipment Detail: View detailed hardware information.
PikoVIDEO Network Equipment: Monitor video surveillance equipment performance.
Preventive Maintenance Detail and Scheduling: Keep track of scheduled and completed maintenance tasks.
SAN-FDE Fraudulent Activity: Detect suspicious ATM / ITM transaction patterns.
Service History by Equipment: Access a comprehensive history of repairs and maintenance.
Vandalism Service Order Details: Document and resolve vandalism- related issues.
Window Security Updates: Ensure all systems are up-to-date with the latest patches.

RemoteView: Manage All Your Equipment and Alerts in One Simple Platform:

RemoteView Managed Services is a secure, vendor agnostic, lightweight software agent that delivers extraordinary customer experience. Learn more about RemoteView.

System Enhancements:

Create unique notifications dependent of state, type of equipment or location-based tickets.
Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.
View audit logs.

Two powerful additions to enhance your experience: The Product Roadmap and the Idea's Portal.

Explore the Future with Our Product Roadmap: Stay ahead of the curve with real-time updates on our journey to enhance existing products and bring innovative solutions to meet your evolving needs. Discover what's in the pipeline for Conveyance, RemoteView, Piko, and much more! Plus, we're now keeping you informed with End-of-Life dates from our partners.

Share Your Vision with the Idea's Portal: Your input matters! With the Idea's Portal in the Cook Command Center, you have a direct line to our development team. Submit your ideas and watch them transform into reality. Your brilliant suggestions might even make their way onto our Product Roadmap!

The Cook Command Center consolidates operational data and tools in a single, centralized platform designed to streamline workflows and improve transparency. With comprehensive reporting and advanced dashboards, clients can access actionable insights while shaping future enhancements through roadmap visibility and the ideas portal.