Cook Command Center: Your Managed Services Dashboard

1. Comprehensive Ticket Management

• Real-Time Ticketing Status
• Easily view and track the status of service tickets, from creation to resolution.
• Instant Notifications
• Stay updated on new tickets, escalations, and outages with customizable alerts.

2. Hardware and Equipment Status Monitoring

• Up-to-Date Equipment Insights
• Access real-time status updates for ATM/ITM hardware across locations.
• Transaction & Analytical Data
• View ATM/ITM transactional data to uncover trends and detect anomalies.

3. Reports and Dashboards

The Command Center offers a robust suite of reports and dashboards to provide insights into operations, security, and maintenance:

• PikoVERIFY Tickets: Monitor and review verified alarm events.
• Active Users: Track user engagement and system usage.
• Equipment Detail: View detailed hardware information.
• PikoVIDEO Network Equipment: Monitor video surveillance equipment performance.
• Preventative Maintenance Detail and Scheduling: Keep track of scheduled and completed maintenance tasks.
• SAN-FDE Fraudulent Activity: Detect suspicious ATM/ITM transaction patterns.
• Service History by Equipment: Access a comprehensive history of repairs and maintenance.
• Vandalism Service Order Details: Document and resolve vandalism-related issues.
• Windows Security Updates: Ensure all systems are up-to-date with the latest patches.

4. Security Plus Dashboard

• Threat Reports: Monitor potential security risks.
• Devices Quarantined: Identify and manage quarantined devices.
• Events Cleared and Memory Protections: Access detailed logs and protection reports.
• Downloadable Reports: Export reports for internal use or compliance purposes.