Business & Financial Security Solutions

The best security solutions in Oregon. Sitting on the Eastern side of the Cascade Range, our Central Oregon Center officially opened an office in the area in 2017. Covering Central Oregon in this wide, high desert vibrant bustling area is a dedicated team of technicians with the “we can make it happen” enthusiasm. This center is part of our Oregon Headquarters Center.

Cook Solutions Group (CSG) was founded in Oregon, May of 2002. Created out of the bankruptcy of former security giant, Mosler. Brian Cook was the General Manager of Mosler’s Oregon branch. After their demise, several Oregon Bank and Credit Union customers begged Cook to still take care of their service. These financial institutions shared that it wasn’t Mosler, but Cook’s “make it happen” approach that was the reason they did business with him.

Fast forward and CSG has grown each year to date, both in employee headcount and geographical footprint. We are where Technology meets People, utilizing the best in technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC) at our National Headquarters in Portland, Oregon, while providing a massive 11 state technician footprint and National VAR network.

Maintaining a high retention rate and winning multiple Top 100 Companies to Work for awards, this allows us to attract the most talented and enthusiastic employees with a “We Make it Happen” attitude.

Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, mobile banking, cashless transactions, contactless solutions and much more.

Our Medford ATM Install Technician team will provide first-line (FLM) and second-line (SLM) ATM maintenance in addition to our full suite of managed services.

ATM maintenance is divided into two main categories:

First-Line Maintenance (FLM):

• Entails regular duties such as refilling cash, paper, and managing simple service interruptions like bill and paper blockages.
• Concentrates on routine maintenance to guarantee seamless, daily functioning of ATMs.
• Often performed by on-site staff or technicians and includes basic troubleshooting.

Second-Line Maintenance (SLM):

• Necessitates high-level assistance from skilled technicians or tech support groups.
• Entails complicated fixes and might involve software updates and handling more complex technical problems.
• Usually carried out by expert service professionals.

Our team also provides Medford and the Central Oregon territory with Video Cameras, CCTV and Video Surveillance.

Video Cameras:

• General term referring to any device capturing video footage.
• Can be standalone devices or integrated into various systems.

CCTV (Closed-Circuit Television):

• A subset of video cameras used for surveillance.
• Typically includes cameras, monitors, and a recording system.
• Commonly used for security and monitoring purposes.

Video Surveillance:

• Encompasses the broader system of monitoring using video technology.
• Includes various components such as cameras, recorders, and monitoring stations.
• Involves the continuous or periodic observation of an area.

These terms are interconnected, with video cameras being a broader category, CCTV being a specific type within that category, and video surveillance representing the comprehensive system for monitoring and recording.

Reach out for video surveillance, cameras, alarm, access control, ATM, ITM, TCR, check imaging, managed services, professional services, server hosting, safes, lock work and more!