We developed the RemoteView Managed Services product line to provide comprehensive ATM Managed Services, utilizing technology to remotely deliver support to the ATM | ITM industry. The RemoteView ATM | ITM product line has been meticulously designed into multiple managed service modules to support all departments interfacing with the machines, ensuring efficient management and resolution of issues. With over 63% of issues resolved without the need for a technician to be dispatched, our ATM Managed Services offer unparalleled reliability and support for your business needs.
Monitor, manage and maintain your ATMs | ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.
RemoteView ATM | ITM Diagnostics means more uptime resulting in the ability for more customer transactions. Without RemoteView ATM | ITM Diagnostics installed, when a fault occurs at your ATM | ITM, whether it can be a card reader, printer, or dispenser issue, the ATM | ITM is out of commission until a technician has the ability to diagnose the issue on-site.
The picture changes dramatically with RemoteView ATM | ITM Diagnostics: Our RemoteView technicians monitor, maintain and manage your fleet remotely regardless of brand. When a fault occurs an alert is sent to our team notifying us of the issue.
With RemoteView ATM | ITM Diagnostics we have the ability to remotely connect to the ATM | ITM, and in less than 60 minutes on average we have been able to fix 63% of the time without a technician ever having to step foot on the premises. If we cannot fix the problem remotely, we will send a technician with the error codes. This will enable a quick repair because we have already identified the issue.
Protect your devices with trusted Application Control to prevent malicious attacks.
ATMs | ITMs run a Microsoft Windows computer internally that need security software, just like your personal computer. With ATM | ITMs capturing your customer’s bank account and financial information this is extremely vital. Since Microsoft discontinued support for older versions of Windows, the biggest threat to your ATM | ITM network is malicious attacks targeted to ATMs | ITMs. Having RemoteView ATM | ITM Security Suite installed on your ATM | ITM, we can prevent attacks.
Rest Easy Knowing your ATMs are Protected:
There has been a recent uptick in ATM attacks across the United States, particularly in multiple Western states. In many of these attacks, criminals have utilized next generation ATM skimming devices.
RemoteView ATM | ITM product line has been developed into multiple modules to support all departments interfacing with the machines.
View and download real-time EJ activity and reports which are uploaded automatically.
Daily backups performed to limit downtime and data loss.
Maintain compliance and keep your ATMs | ITMs secure with up to date Microsoft software patches.
Managed Wireless Connectivity
Lockdown your hard drive with 256-bit encryption to prevent unauthorized access.
Deploy advertisement screens to any and all ATMs | ITMs, automatically, at the times you choose.
Q. How does the ATM | ITM connect to RemoteView?
We install a small Windows-based agent on your ATM | ITM. The agent communicates Outbound only to the IP address & port specified.
Q. Can I view all my ATMs | ITMs from one interface?
YES! Our Command Center simplifies viewing all your locations and analyzing data—in aggregate or individually. You can control data access and enhance security with a PIN. The PIN needs to be entered before signing in.
Q. What Anti-Virus and Anti-Malware definitions do you use?
We use CylancePROTECT, an integrated threat prevention solution combining the power of artificial intelligence (AI) to block malware infections with additional security controls safeguarding against script-based file-less memory and external device-based attacks.
Q. How does the ATM | ITM connect to RemoteView?
We install a small Windows-based agent on your ATM | ITM. The agent communicates Outbound only to the IP address & port specified.
Q. Can I view all my ATMs | ITMs from one interface?
YES! Our Command Center simplifies viewing all your locations and analyzing data—in aggregate or individually. You can control data access and enhance security with a PIN. The PIN needs to be entered before signing in.
Q. What Anti-Virus and Anti-Malware definitions do you use?
We use CylancePROTECT, an integrated threat prevention solution combining the power of artificial intelligence (AI) to block malware infections with additional security controls safeguarding against script-based file-less memory and external device-based attacks.