1500 PST - All systems operating as expected. Incident close.
1400 PST - We have identified and resolved the issue that was affecting COPS alarm monitoring and all services have been restored. We will continue to monitor system activity closely until 1500 PST before closing this incident as resolved. Next update by 1500 PST.
1300 PST - We are aware of an issue that is affecting our COPS alarm monitoring service and our ability to process alarm signals. We are working closely with the COPS team to identify the issue and restore service, however the interruption seems to be focused on the primary receiver only. Efforts are underway to direct all signals to the backup receiver for any systems that did not automatically failover. No ETA on a resolution is currently available. Next update by 1400 PST.
We have received multiple reports of an increase in a new jackpotting attack targeting ATMs across the UnitedStates called Direct Memory Access (DMA). All ATM manufacturers are susceptible to this type of attack which bypasses traditional security controls. The methodology is very similar to Hard Drive Attacks but targets the systems memory instead of the hard drive.
We recommend the following actions are taken immediately:
Verify top hat of ATM is alarmed and create a response plan for active alarms to include historical footage review.
Confirm BIOS and firmware are up to date with the latest security releases.
Verify HDE encryption is enabled on all ATMs.
Inspect for tampering daily.
Increase monitoring through Command Center or other remote management tools.
Report any suspicious activity to the NOC immediately.
These attacks are highly coordinated and often occur after hours. Quickreporting and verification of system integrity are critical in preventinglosses.
For a deeper look at current jackpotting trends and prevention strategies, download our Comprehensive Jackpotting Prevention Guide Developed in collaboration with the U.S.Secret Service, this whitepaper outlines the latest attack methods, detection techniques, and the 12 layers of defense Cook Solutions Group recommends to safeguard your ATMs. It’s an essential resource for fraud and security teams working to stay ahead of coordinated threats.